We Value Your Privacy
Last updated: 2 October 2026
Go Insurance New Zealand is committed to protecting your personal information and handling it in accordance with the Privacy Act 2020 and other applicable privacy laws. This Privacy Statement explains how we collect, use, disclose and protect personal information when we provide NZ travel insurance through goinsurance.co.nz.
Go Insurance is a trading name of Go Unlimited Pty Ltd, PO Box 5964, Brendale QLD 4500. We are the agency that collects and holds your personal information.
Your Privacy in Brief
Why We Collect Your Personal Information
We collect personal information from or about you for the purpose of providing insurance services and administering our business. This includes:
The Information We Collect
The information we collect may include your name, address, contact details, date of birth or age, gender, travel information, declared medical conditions and other information that identifies you personally.
Information about your health, including declared medical conditions, is also handled in accordance with the Health Information Privacy Code 2020.
We collect personal information directly from you, for example when you obtain a travel insurance quotation, purchase insurance, contact us or lodge a claim.
Information We Collect From Others
We may also collect personal information about you from another person or organisation. This may include:
Privacy Collection Notice
This notice applies whenever Go Insurance collects personal information about you, whether directly from you or from someone else, such as a travel adviser or the person who arranged a policy that covers you.
What You Need to Know
Who is collecting your information: Go Insurance, a trading name of Go Unlimited Pty Ltd, PO Box 5964, Brendale QLD 4500. We collect and hold your personal information.
Why we collect it: To assess applications for travel insurance, issue and manage policies, provide emergency assistance and customer service, and assess and manage claims.
Who we may share it with: Our Underwriters (Certain Underwriters at Lloyd’s, as named in your Policy Wording), emergency assistance providers, medical providers, claims handlers and investigators, travel advisers and distributors, technology and service providers, and others where permitted or required by law.
Overseas disclosure: Some of these organisations are located outside New Zealand, including in Australia and the United Kingdom.
If you do not provide it: Providing information is voluntary, but if we do not receive the information we reasonably need, we may not be able to provide insurance, administer your policy or assess a claim.
Your rights: You can ask to access and correct the personal information we hold about you by contacting our Privacy Manager on 0800 082 647 or information@goinsurance.co.nz.
If someone else gave us your information, we will take reasonable steps to make you aware of this notice, unless an exception under the Privacy Act 2020 applies.
How We Use and Disclose Your Personal Information
We use and disclose personal information for purposes connected with providing and administering our insurance products and services, and where otherwise permitted or required by law.
Who We May Share Information With
Where necessary, we or our agents may disclose personal information to, or obtain it from:
If You Make a Claim
In the event of a claim, we may also disclose personal information where reasonably necessary to investigate, assess, manage or recover amounts relating to that claim. This may include disclosure to:
Information Held or Disclosed Overseas
Some of our Underwriters, service providers and technology providers are located outside New Zealand.
Where personal information is disclosed overseas, we will take appropriate steps to comply with the Privacy Act 2020, including applicable requirements relating to overseas disclosure.
Some overseas providers may process or store personal information on our behalf. Where a provider acts only as our agent or service provider, we remain responsible for how that information is handled.
How We Protect Your Information
Your personal information may be stored electronically, in databases, in telephone recordings or in hard-copy records.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Our information-management and technology controls are regularly reviewed and updated.
Information We Need From You
You must provide us with the information we reasonably require to assess an application for insurance, issue and administer a policy, provide assistance and assess a claim.
If required information is not provided, we may not be able to provide insurance, administer your policy or assess a claim. Your duty of disclosure also applies when you apply for cover.
Information About Other People
If you provide personal information about another person, such as a travelling companion insured under your policy, you should let them know that you are providing their information to Go Insurance and direct them to this Privacy Statement and our Privacy Collection Notice.
We may also take other reasonable steps to notify that person where required by the Privacy Act 2020.
Access, Correction and Complaints
You have the right to request access to personal information we hold about you and to request correction of that information. In some circumstances the Privacy Act allows us to refuse access to some or all of the information requested. If this applies, we will explain our decision as required by law.
Go Insurance Privacy Manager
If you wish to access or correct your personal information, have a privacy concern or wish to make a complaint, please contact:
The Privacy Manager
Go Insurance
PO Box 5964
Brendale QLD 4500
Phone: 0800 082 647
Email: information@goinsurance.co.nz
Office of the Privacy Commissioner
If you remain dissatisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner, which provides information about your privacy rights and how to make a complaint.
PO Box 10094
Wellington 6143
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Privacy: Frequently Asked Questions
Answers to the questions New Zealand travellers most often ask about how Go Insurance handles personal information.
How do I get a copy of the personal information Go Insurance holds about me?
Contact our Privacy Manager by email at information@goinsurance.co.nz, by phone on 0800 082 647, or in writing to PO Box 5964, Brendale QLD 4500. We will respond to your request within the timeframes set by the Privacy Act 2020. There is no charge to make a request.
Why does Go Insurance have my details when someone else bought the policy?
When another person, such as a travelling companion or travel adviser, arranges a policy that covers you, they provide your details to us so we can insure you. We will take reasonable steps to let you know we hold your information, and our Privacy Collection Notice explains what we collect, why, and your rights.
Does Go Insurance send my personal information overseas?
Yes, some of our Underwriters, service providers and technology providers are located outside New Zealand. When information is disclosed overseas, we take appropriate steps to comply with the Privacy Act 2020, and where a provider acts only on our behalf, we remain responsible for how your information is handled.
Can I correct information Go Insurance holds about me?
Yes, you can ask us to correct personal information at any time by contacting our Privacy Manager. Keeping your details accurate also helps us manage your policy and assess any claim promptly.
What happens if I don’t provide the information Go Insurance asks for?
If we do not receive the information we reasonably need, we may not be able to provide insurance, administer your policy or assess a claim. If you are unsure why we need something, call our team on 0800 082 647.
What can I do if I’m not happy with how Go Insurance handled my privacy concern?
Contact our Privacy Manager first so we can try to resolve it. If you remain dissatisfied, you can contact the Office of the Privacy Commissioner on 0800 803 909 or at privacy.org.nz. You can also read about our general complaints process.