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Contact Go Insurance
Need help with a quote, policy, claim or emergency while travelling? Use the details below to contact the right Go Insurance team.
For pre-departure questions, policy changes, quotes, claims enquiries and general customer service, please contact our Brisbane team during business hours.
Emergency while travelling
Use these details only if you need urgent assistance while travelling.
Emergency assistance is available 24 hours a day, seven days a week for urgent medical, travel and emergency situations while overseas.
Customer assistance
For non-emergency enquiries, please contact our customer support team during office hours.
Our office hours are Monday to Friday, 8:30am to 5:00pm Australian Eastern time.
Contact our support teams
Using the right contact details helps us get your enquiry to the right team faster.
Forms and requests
Choose the form that best matches what you need.
Customer enquiry
Contact us about customer service, sales or help finding an authorised broker or travel agent.
Request policy change
Need to make a change to your policy? Submit a request for our team to review.
Send us a letter
Please post written correspondence to:
Go Insurance
PO Box 5964
Brendale, QLD 4500
Australia
Need help choosing the right contact?
If your enquiry is not urgent, contact our customer support team during business hours and we’ll point you in the right direction.
For urgent emergencies while travelling, use the emergency assistance contact details above.