Ongoing hostilities in the Middle East, including military strikes and reprisal attacks in Iran and other locations across the region, have significantly heightened security risks. Coordinated missile strikes have targeted military installations, with some impacts extending to civilian areas in Gulf states.

The situation remains volatile and may escalate further with little warning. Travel disruptions are occurring both within the region and globally.

New Zealand citizens, permanent residents, and their immediate family members currently in the Middle East region are encouraged to register with the TravelSafe’s registration portal to receive direct updates. Ensure your registration details remain current.

The Ministry of Foreign Affairs and Trade (MFAT) has issued urgent warnings advising:

New Zealanders in Iran, Israel and Lebanon to leave immediately, if it is safe to do so.
Travellers may be impacted even if their destination is not in the Middle East, due to flow-on effects in global travel.
Travellers with connections or layovers in the region may experience delays, re-routing, or cancellations.

We urge all policyholders to closely monitor local media, airline updates, and MFAT advice.

Coverage Clarification – “In Principle” Guidance

We provide the following clarification regarding how policies may respond to claims relating to this situation:

You are not covered under any section or extension of this policy for any claim that arises directly or indirectly from the following circumstances.

Loss or damage directly or indirectly occasioned by, happening through or in consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority.

Medical and Other Claims

Claims for medical expenses or other events unrelated to the conflict will be assessed in accordance with the standard policy terms and conditions.

Extension of Insurance

If you’re unable to return home due to circumstances outside your control, your policy includes an automatic 21-day extension at no extra cost. However, if you’re able to return but choose to extend your stay, you’ll need to complete a Change of Policy — and this may involve an additional premium.

Emergency Assistance

Our Emergency Assistance team is available to:

Provide non-financial assistance related to the hostilities (e.g. information, coordination)
Support travellers requiring assistance for medical or non-conflict-related claims

Contact Details:
Outside New Zealand: +64 9 886 8484
Within New Zealand: 9 886 8484
Email: sosnz@goinsurance.co.nz

Travel Advisory Reminder

We recommend all travellers remain informed and regularly check official government updates via:

SafeTravel: https://www.safetravel.govt.nz/