Do you offer medical screening for pre-existing conditions?

Yes. If you suffer from a condition which is not automatically covered under the policy, you can apply for cover by completing a medical screening. You can do this online … Read More

I take prescription medication. Will the policy pay for repeat prescriptions while I am away?

No. The policy only responds to medical costs incurred if you sustain an accidental injury or illness overseas during the period of insurance. The policy does not respond to the … Read More

If I have an accident overseas and need treatment when I get home, will the policy pay for these costs?

No. Travel insurance only covers the period of overseas travel and ceases when you return to your normal country of residence. There is no cover for medical expenses incurred in … Read More

If I become sick overseas and need to be repatriated, where will I be repatriated to?

If you need to be repatriated and the policy is able to respond, you will be repatriated to your normal country of residence. If you are travelling on a one-way … Read More

What is a pre-existing medical condition?

A Pre-existing Medical Condition means any physical or mental illness, disease, injury, condition, disability, or symptom – whether diagnosed or not – that existed at or before the date of … Read More

Can I claim for medical expenses incurred in New Zealand?

No, this policy is designed to cover overseas medical expenses only. This is because you are entitled to treatment under your existing public healthcare entitlement (Public Health Service) or private health … Read More

What does “left unattended in a public place” mean?

If you leave your luggage or any personal effects in a public place where a member of the public can access and remove it from your possession without your knowledge, … Read More

Am I covered if I ride a motorbike overseas?

Yes, provided that you meet the following criteria: Use of a two-wheeled or three-wheeled motor vehicle (including but not limited to Motorcycles, Mopeds and Scooters, whether petrol, electric or otherwise … Read More

Are my personal effects covered for ‘new for old’ replacement?

Travel insurance policies differ from your general domestic contents insurance in this regard. Most travel insurance policies indemnify you to the same financial position you enjoyed immediately prior to the loss. … Read More

I am going on a business trip and I intend to take my company laptop with me. Is this covered?

The standard leisure policy does not cover business equipment. However, it is possible to insure business equipment by selecting the Business extension at the time of policy purchase. Click here … Read More

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