I’m going to play sport while I’m overseas. Am I covered?

Participation on an amateur or recreational basis in most sports and leisure activities is automatically covered by Go Insurance. This includes participation in school, club or college fixtures and/or competitions. … Read More

How long do I have to notify a claim?

You must advise us of a potential claim as soon as practical within 30 days of your return to New Zealand, or policy end date whichever is the earlier. However, … Read More

What if I don’t have original receipts for claimed items?

If claiming for loss, theft or damage to any belongings or for the purchase of emergency necessities due to the delay of your luggage, we will ask you to provide … Read More

How long will it take to process my claim?

This is subject to how quickly you are able to supply us with all the required documentation and evidence. In accordance with the Fair Insurance Code, your claim will be … Read More

How is my claim paid?

All claim settlements are paid either by a direct deposit into your nominated bank account. Where claims involve foreign currency, the amounts are converted to New Zealand Dollars at the … Read More

Do I pay my overseas medical costs upfront?

Some medical costs like a simple trip to the doctor can be paid by you upfront. However, if you are admitted to hospital or likely to incur medical bills in … Read More

Who is Lloyd’s?

Lloyd’s is the world’s leading insurance and reinsurance marketplace. Through the collective intelligence and risk-sharing expertise of the market’s underwriters and brokers, Lloyd’s helps to create a braver world. The … Read More

Who underwrites Go Insurance?

All Go Insurance policies are underwritten by Certain Underwriters at Lloyd’s.

Are my credit card details safe?

Go Insurance takes your credit card security very seriously. All online sales use industry standard 128 bit SSL (Secure Socket Layers) to encrypt data transferred between your browser and our … Read More

What is the Duty to take reasonable care not to make a misrepresentation?

This is your obligation to be honest and tell us anything known to you and which a reasonable person in the circumstances would include in answer to the questions we … Read More

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